OWNIT Engage
Never miss a follow-up again.
$299 to $499per month, plus a one-time implementation fee
- WhatsApp automation
- Appointment confirmations & reminders
- Customer follow-ups
- Feedback collection
- Google review requests
- Engagement dashboard
Customer Engagement Engine
Your customers live on WhatsApp. Now your follow-up does too.
OWNIT connects your website, CRM and bookings to WhatsApp: instant replies to new leads, reminders that stop no-shows, honest feedback after every job, more Google reviews and customers who come back. One connected system, running on its own.
Official WhatsApp Business PlatformGoogle review rules, respectedWorks with your CRM and bookings
Watch one customer, start to finish
Follow-up that never sleeps.
One quote request at 8:40 PM, followed on WhatsApp from the first hello to the booking, the reminder, the review and the next visit. Press play, or turn on the voice-over and let Kiki walk you through it.
8:40
Get a free quote
Send · reply on WhatsAppYour phone
Waiting
Calendar
Waiting
CRM
Waiting
Messages
Waiting
This month
Waiting
Reviews
Waiting
Win-back
Waiting
Your WhatsApp engineWaiting for a lead
Sunday, 8:40 PM: a quote request for grinding brakes lands on your website.
The customer journey
One customer, all the way round.
From the first message to the next booking, every step happens on its own. Your team only steps in when it matters.
Second 0
A new lead comes in
From your website form, an ad, a missed call or Google. It lands in your CRM with where it came from.
Seconds later
A friendly WhatsApp hello
Not a no-reply email. A real message on the app they already use, with buttons to tap.
Same chat
AI qualifies it
Asks the right questions, gets the address and the details, and answers the easy ones on its own.
Booked
Straight into your calendar
They pick a time that's actually free. The booking, the details and the chat all sit in one record.
24 h and 2 h before
Reminders that stop no-shows
A confirmation now, a reminder the day before and an on-the-way message before you arrive.
2 h after the job
How did we do?
A simple star rating while the visit is still fresh in their mind.
Happy customer
- Invited to leave a Google review
- The review goes live
- AI drafts your reply, you approve it
Something went wrong
- They tell you what happened
- A ticket is created and your manager is alerted
- A real person follows up and puts it right
Everyone can still leave a public review. We never hide, filter or pay for reviews: unhappy customers simply reach you first, so you can fix things while it still counts.
When the next visit is due
They come back
Dental check-ups, pest-control treatments, HVAC servicing: a nudge at the right moment fills your calendar again.
And again
A repeat sale, on autopilot
Every lap of the loop adds a review, a returning customer and a fuller calendar, without anyone chasing.
After every job
Honest feedback first. More 5-star reviews after.
Two hours after the job, customers rate their visit right inside WhatsApp. Happy ones get a one-tap Google review link. Unhappy ones tell you what went wrong, and your manager hears about it before it turns into a lost customer.
Google-safe by design. We never hide, filter or reward reviews, which Google forbids. Every customer can post a public review; lower ratings also reach you first so you can fix the problem.
Try it: tap a rating on the phone.
Tuesday
Hi John, thanks for choosing ABC Plumbing today. How was your experience with us?
Sarah M.Google review · 2 hours ago
★★★★★
“The technician arrived on time and explained everything clearly. Great service.”
OWNIT suggests a reply
OWNIT Reviews
Example dashboard4.8★★★★★
1,284 Google reviews384Reviews requested
219Feedback received
97New Google reviews
94%Response rate
★★★★★“Excellent service, fixed it in an hour”Replied
★★★★★“Technician was friendly and on time”Replied
★★★☆☆“Service was good but the wait was long”Respond with AI
Review management
Every review answered, in your voice.
When a review lands, OWNIT drafts a warm, specific reply for you to approve, edit or regenerate. Nothing is posted without your say-so, and customers get a notification when you answer.
- Reviews from Google in one place, with alerts for low ratings
- AI-drafted replies that mention what the customer actually said
- Approve, edit or regenerate in one tap
- A dashboard of requests, feedback, new reviews and response rate
Months later
Bring customers back before they forget you.
Most businesses never ask past customers to come back. OWNIT does it at exactly the right moment for your trade, with a button that books them straight in.
Last visit6 months since the last visit
Hi Sarah 👋 It's been a while since your last visit with ABC Dental. Would you like to schedule your next check-up?
Book Appointment
Create campaign Live preview
Audience
Preview for Sarah
Hi Sarah 👋 Summer is coming. Book your AC maintenance this month and stay cool when it counts.
Book now
June 1 · 10:00 AM · about 598 customers
Seasonal offersAppointment remindersMaintenance remindersCustomer reactivationNew service announcementsBirthday messagesMembership renewalsAbandoned enquiry follow-upQuote follow-upEvent invitations
Campaigns go only to customers who opted in, using WhatsApp-approved message templates.
Today
Hi Maria 👋 This is ABC Plumbing's assistant. How can I help?
AI WhatsApp receptionist
Or let customers simply talk to it.
No more “reply YES to book”. Customers ask in their own words, and the assistant checks your real availability, books the slot, confirms the address and keeps your CRM up to date, day or night.
Behind the scenes
Checked your live calendar
Reserved the slot
Updated the customer's CRM record
Scheduled the reminders
WhatsAppAICRMBooking
Plans
Pick the plan that fits your business.
Start with follow-ups and reviews, or connect every channel into one customer system. Each plan includes setup on WhatsApp's official platform and a dashboard you can check any time.
OWNIT Engage Pro
Your reputation and repeat business on autopilot.
$599 to $999per month, plus a one-time implementation fee
Everything in Engage, plus- AI WhatsApp assistant
- Review monitoring
- AI review reply suggestions
- Customer reactivation
- WhatsApp campaigns
- CRM integration
- Advanced analytics
OWNIT Customer AI
Every channel, one connected customer system.
$1,000 to $2,500+per month, plus a one-time implementation fee
Everything in Engage Pro, plus- AI WhatsApp agent
- AI voice receptionist
- AI website chatbot
- CRM
- Online booking
- Lead qualification
- Automated follow-up
- Custom workflows
The implementation fee depends on your integrations, and it's fixed in writing before we start.Working to a tighter budget?
Official WhatsApp Business Platform
Your verified business profile and Meta-approved templates. No unofficial tools that put your number at risk.
Google-safe reviews
No gating, no incentives. Every customer can review publicly, and problems reach you first.
Your data stays yours
Customers, conversations and templates live in accounts in your name.
Works with your stack
Your CRM, booking system, website forms and Google Business Profile, or ours.
Questions
Good questions, straight answers.
Yes. We build on Meta's official WhatsApp Business Platform, with your verified business profile and Meta-approved message templates. No unofficial tools or browser hacks that put your number at risk.
Often, yes. It depends on how the number is set up today. We check your number and the options with you on the free call, before anything changes.
No, and that's on purpose. Filtering reviews breaks Google's rules and it isn't good business. Every customer can leave a public review. Lower ratings also reach your manager straight away, so you can put things right while it still matters.
Yes. Every suggested reply waits for you. Approve it, edit it or ask for another version, and nothing is posted without your say-so.
Meta charges per message for some message types, mainly marketing and utility templates, while replies to customers inside the 24-hour customer service window are free. We estimate the cost for your volume before you start, so there are no surprises.
Yes. It connects to the CRM, booking system, website forms and Google Business Profile you already use, or to an OWNIT CRM and booking system. If a tool has an API, we can connect it.
Yes. Customers agree to hear from you on WhatsApp, for example on your booking or contact form, and they can opt out at any time. That keeps your messages welcome and your number in good standing.
You get a firm timeline in writing with your fixed quote on the free call. Meta's business verification is usually the longest step, and we handle it with you.
From the OWNIT Journal
Plain-English guides from the OWNIT team: what things cost, what to own and what to skip.
Read the Journal- AI Automation
WhatsApp Business Automation for SMEs: What Works in Europe and India
Missed-call recovery, appointment reminders and lead follow-up on the channel your customers already open every day.
- AI Automation
n8n, Zapier, Make or Custom Code: Choosing Your Automation Layer
Task-based pricing, self-hosting and error handling. A practical comparison for businesses moving beyond their first five automations.
- AI Automation
AI Agent, Chatbot or Workflow? A Plain Guide for Business Owners
Three terms that vendors use interchangeably and that mean very different things for cost, risk and results.
Customer Engagement Engine
Turn every customer into a regular.
Capture every lead, follow up automatically, keep customers informed, collect honest feedback, grow your reviews and win customers back, on the app they already use.
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