Legal
Refund Policy
Last updated 1 October 2026 · Effective 1 October 2026
OWNIT Software LLC (“OWNIT”, “we”, “us”) prices every project in writing before any work starts, so you only ever pay for work that was agreed. This policy explains when payments are refundable and how to request a refund. If your signed agreement sets out different refund terms, those terms apply to your project.
Our approach
If something is not right, we would much rather fix it than argue about it. Tell us early and we will work with you to put it right. Where a refund is due under this policy, we process it promptly and without hassle.
Free calls and demos
Strategy calls and demos are free. You are never charged for them, so there is nothing to refund.
Deposits
If you cancel before any work on your project has started, we refund your deposit in full.
Once work has started (discovery, design or build), the deposit covers the work already completed and is not refundable, except where we fail to deliver as described below.
Milestone payments
Payments for milestones you have approved are not refundable. If you cancel part way through a milestone you have already paid for, we charge only for the work completed on it up to the date you cancel and refund the rest. Everything completed up to that point is handed over to you.
If we do not deliver
If we cannot deliver what was agreed in writing, and cannot put it right within a reasonable time after you tell us, we refund the payments you made for the parts that were not delivered.
Care plans and monthly services
Care plans and other monthly services can be cancelled at any time. Cancellation takes effect at the end of the current billing period, and you are not charged again after that. We do not refund partial months. If you were charged in error, for example after cancelling, we refund that charge in full.
Third-party costs
Costs paid to third parties, such as domain registrations, software licences, app subscriptions, SMS, WhatsApp or AI usage, and advertising spend, are set by those providers and are not refundable by us. Their own refund policies apply, and we will gladly help you request a refund from a provider where one is possible.
How to request a refund
Email hello@ownit24.com with:
- Your name and the business the project is for.
- Your invoice number or booking reference.
- What you would like refunded, and why.
What happens next
We reply within two business days. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take a few extra days to show the refund on your statement.
Chargebacks
Please contact us before disputing a charge with your bank. Most concerns are resolved quickly once we know about them, and a direct conversation is faster for everyone than a card dispute.
Your statutory rights
Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.
Contact us
Questions about a payment or a refund? Email hello@ownit24.com and we will help.
This page is provided for transparency and general information. It is not legal advice and does not replace the specific agreement we sign for client engagements. Questions about this policy or your data? Email hello@ownit24.com.