Legal
Privacy Policy
Last updated 1 October 2026 · Effective 9 July 2026
OWNIT builds custom software that businesses own outright. This policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it, and the rights you have. We keep data collection to the minimum needed to run our business, we do not sell your data, and we never use it for cross-site advertising.
Who we are
OWNIT Software LLC, trading as OWNIT (“OWNIT”, “we”, “us”, “our”), is a custom software studio serving businesses across the United States, Canada, Europe and India. For the personal information described in this policy, OWNIT is the data controller.
Where we host or operate software we have built for a client, we act as a data processor and handle end-customer data under that client’s instructions and our separate agreement with them. This policy covers our own website and business relationships, not the internal data of client systems.
For any privacy question, or to exercise a right below, contact us at hello@ownit24.com.
Information we collect
We collect only what we need. Depending on how you interact with us, that may include:
- Enquiry details you provide, your name, email, phone number, business name and the message or project brief you send.
- Booking information when you schedule a strategy call, including your selected time and any notes; the call is arranged through our scheduling and calendar tools.
- Client and project records if you engage us, including contracts, scope, invoices and correspondence.
- Communications you exchange with us by email, form, chat or call.
- Usage and analytics data, such as pages viewed and referring links, collected in a privacy-preserving way to help us improve the site.
- Technical data your browser sends automatically, such as IP address, device and browser type, and general location, used for security and to keep the site working.
How we use your information
We use personal information to:
- Respond to your enquiry and schedule and run your strategy call.
- Prepare proposals, and deliver, support and improve projects for clients.
- Send service messages such as confirmations, updates and invoices.
- Operate, secure and improve our website and prevent fraud or abuse.
- Meet legal, tax and accounting obligations.
- Send occasional, relevant updates where permitted, which you can opt out of at any time.
Legal bases (EU/UK)
If you are in the EU or UK, we rely on one or more of the following legal bases under the GDPR and UK GDPR:
- Performance of a contract, to provide services you have requested or engaged us for.
- Legitimate interests, to respond to enquiries, run and improve our business, and keep the site secure, balanced against your rights.
- Consent, for optional analytics and marketing, which you can withdraw at any time.
- Legal obligation, where the law requires us to keep or disclose information.
Text messaging (SMS)
If you opt in to text messages from OWNIT SOFTWARE LLC, we collect your mobile number and a record of your consent: when you opted in, the form you used, your IP address and the wording you agreed to. We use them only to send the messages you agreed to receive, such as appointment reminders, service updates, follow-ups and promotional offers, and to honour opt-out requests.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, other than the messaging provider that delivers our texts on our behalf.
You can opt out at any time by replying STOP to any message, or reply HELP for help. Message frequency varies and message and data rates may apply. See the SMS terms in our Terms of Service for full details.
AI website assistant
Our website assistants, Owni and the OWNIT crew, answer your questions from the content of this website. Your messages are processed on our own servers to work out a reply. Where we enable it, replies may instead be generated by an AI model provided by Anthropic; in that case your messages and the conversation so far are sent to that provider, which processes them on our behalf under commercial terms that do not permit it to train its models on them.
If you share details in the chat, such as your name, email, phone number, ZIP or postal code, company or what you are looking for, we save them as an enquiry and use them as described in this policy, for example to book the call you asked for and to follow up. Chat does not opt you in to text messages. Please do not share passwords, payment card details or other sensitive information in the chat.
If you use the microphone button, speech-to-text is handled by your browser's built-in speech recognition, which may send your audio to your browser's provider (for example, Google for Chrome). You can always type instead.
Your conversation is kept in your browser for the current session so it survives a page reload, and is cleared when you close the tab.
So our team can follow up and improve the service, each chat conversation (your messages, the replies, the pages you chatted on and any details you shared) is also sent to our team by email and saved in our internal records, which we keep in Google Workspace. We use it only to respond to you and to run our business, as described in this policy.
If you use “Listen” to hear text read aloud, that text is sent to Google Cloud Text-to-Speech to create the audio. When the assistant shows you around the site, it only scrolls and highlights pages in your own browser; nothing on your screen is recorded.
International transfers
Because we work across the US, Canada, Europe and India, your information may be processed in a country other than your own. Where we transfer personal data out of the EEA or UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses, or another lawful transfer mechanism.
How long we keep it
We keep personal information only as long as we need it for the purposes above, or as the law requires. Enquiry data from people who do not become clients is typically kept for a limited period and then deleted or anonymised. Client records, contracts and invoices are kept for as long as needed to provide support and to meet legal, tax and accounting obligations, after which they are securely deleted.
How we protect it
We use reasonable technical and organisational measures to protect your information, including encryption in transit, access controls, least-privilege access and reputable infrastructure. No system is perfectly secure, but we work to keep your data safe and to limit what we collect in the first place. If a data breach affects your rights, we will notify you and any regulator as required by law.
Your rights
Depending on where you live, you have some or all of the following rights over your personal information:
- Access a copy of the information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete your information where there is no overriding reason to keep it.
- Restrict or object to certain processing, including direct marketing.
- Port your information to another provider in a portable format.
- Withdraw consent at any time, without affecting processing already carried out.
- Complain to your local data protection authority (EU/UK), or exercise CCPA rights if you are a California resident, including to know, delete and opt out of “sale” (we do not sell data), with no discrimination for exercising them.
Children’s privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Third-party links
Our site may link to third-party websites and demos we do not control. This policy does not apply to them; please review their own privacy policies.
Changes to this policy
We may update this policy as our business or the law changes. The “last updated” date above reflects the current version, and we will highlight material changes where appropriate. Your continued use of the site after an update means you accept the revised policy.
Contact us
To ask a question, exercise a right, or make a complaint about how we handle your data, email hello@ownit24.com and we will respond promptly. EU and UK users also have the right to complain directly to their local supervisory authority.
This page is provided for transparency and general information. It is not legal advice and does not replace the specific agreement we sign for client engagements. Questions about this policy or your data? Email hello@ownit24.com.
